01
Why we don't have tiers
Tiered service models can mean smaller clients get slower responses and less senior attention. We chose not to build that structure. When everyone gets the same standard, the standard stays high.
About CMO IT Services
Twenty-six years of doing this right.
Founded in 2000 by Chris and Shaun. A team of senior engineers. Seventy clients across Northern BC. Independently owned, zero outside investment, and no plans to change that.
2000
Founded
70+
Clients
1,200+
Endpoints
26
Years
Our Team
Senior engineers only
You work with the same senior team every time. Every person on our team has decades of experience.
Our Standard
Equal service for every client
A five-person office gets the same security stack and the same engineers as a two-hundred-person operation. No tiers of quality.
Our Independence
Zero outside investment
Profitable since day one. No venture capital, no private equity, no pressure to prioritize growth over service.
“IT is about trust, not just security, uptime, or money. You trust us to keep your business running so that you can provide for your family, friends, and staff. We do not take that responsibility lightly.”
Chris, Shaun & Greg · CMO IT Services · Since 2000
Who we are
Built by hand. Not by playbook.
2000
Year founded
CMO IT Services was founded in 2000 by Chris and Shaun. Greg joined early, and the three of them became the core that everything else was built around. Back then, managed IT wasn't a category. There were no playbooks, no vendor ecosystems, no acronyms. Just businesses that needed their computers to work and three people who knew how to make that happen.
Twenty-six years later, the industry grew up around us, and we grew with it, carefully. Today we have enough senior engineers to cover holidays, sick days and busy weeks, without giving up what matters most: every client works with the same senior team, every time.
We're in the customer service business. The technology is what we're good at, but the service is why people stay. When something breaks at 4:25 on a Friday, you're not calling a queue. You're calling people who know your name, your network, and what matters to your business.
More than seventy clients across different industries means we've seen most problems before they reach your door. What we learn protecting a construction company's field crews sharpens how we think about a law firm's remote access. Every client benefits from what we've learned with all the others.
We've watched our clients' businesses grow, their children grow up, and their now-grown children introduce their own kids to us.
That's not a marketing line. It's what happens when you stay in Prince George, doing the same work for businesses across Northern BC, for a quarter century. Our clients aren't account numbers. They're people we see at the grocery store, at community events, at their kids' hockey games. That's the kind of relationship that keeps you honest.
Short-term thinking doesn't survive in a community this size. A recommendation we make today is one we'll still be answering for years from now, so we make it as if we'll be around to see it through. Because we will.
That's also why we'd rather tell you something you don't want to hear than something you do. If your setup is fine, we say so. If something needs attention, we explain why in plain language and let you decide. Trust built that way takes longer, but it lasts.
What drives us
Principles, not policies.
02
What independence protects
Independent ownership means our priorities don't shift with an investor's. Senior staff stay, service standards hold, and your relationship doesn't reset next quarter. That stability is structural, not a slogan.
03
Earn it, don't enforce it
We use service agreements to define scope, responsibilities, and expectations clearly, but we believe loyalty should be earned through service quality, not contractual inertia. Most of our clients have been with us for years. Some for decades. Technology should make your business stronger, not more complicated. That's the standard we hold ourselves to.
Where we work
Rooted in Prince George. Serving all of Northern BC.
Our office is at 1612 20th Avenue in Prince George, but our clients span the region. Remote management tools mean geography isn't a barrier to service quality. Every client gets the same monitoring, the same support standards, and the same team.
Our security operations centre monitors every managed environment around the clock. On every plan, our engineers are alerted to critical outages after hours and act on them, and the Complete plan adds on-call response for critical security events.
Prince George
Headquarters
Quesnel
Vanderhoof
Williams Lake
Burns Lake
Smithers
Mackenzie
Fort St. John
McBride
Fraser Lake
Ownership
Independently owned. By design.
0
Outside investors
0
Acquisition offers entertained
CMO is the life work of Chris, Shaun, and Greg. Not a stepping stone, not a portfolio asset, not a growth experiment. We built this company to serve our community, and that's what it will continue to do.
We have a pact: this company stays independent. The people who built it are the people who run it.
To our clients: thank you for your trust. We don't take any of it for granted.
Want to meet us?
Book a call. We'll talk through your environment and tell you where you stand. In person or virtual. No sales pitch.