One team for your staff, computers and servers.
For businesses of 5 to 250 people in Prince George and Central and Northern BC. Your helpdesk, computers, servers and storage are looked after by the same senior team for a flat monthly fee.
Your IT, looked after day to day.
Most of the work happens in the background. When your staff do need help, they reach people who already know your systems, your setup and your business.
When something isn’t working, your staff phone us or submit a ticket through the client support page. We respond within one hour during business hours, Monday to Friday, 8:00 to 4:30. The people who answer are the same senior team who set up and maintain your systems, so nobody has to explain your business from the beginning.
Every managed computer and server is monitored, maintained and patched as part of the service, so many issues are dealt with before your staff notice them. General support runs during business hours. Outside those hours, our engineers are alerted to critical outages and act on them, and security monitoring runs 24/7 through the Sentry platform included in every plan.
We sell business computers to the organizations we support. Lenovo ThinkPad laptops, ThinkCentre desktops and accessories are kept in stock, and ThinkSystem servers are specified and ordered to fit your workload. Setup and deployment, warranty claims and replacement planning are part of managed services, and ageing hardware is flagged at your quarterly business reviews so replacements can be budgeted. Hardware itself is quoted separately.
A Synology NAS (network attached storage) is a storage device that sits in your office. We install, monitor and maintain them for bulk storage, for an on-site copy of your Microsoft 365 data, occasionally as a local backup target, and for business applications that run in containers (Docker). A Synology NAS is not the same as the business continuity and disaster recovery (BCDR) appliance that backs up and recovers your servers. Each has its own job.
For everyday shared files and working together on documents, SharePoint and Teams are the right home, and we set them up and manage them as part of Microsoft 365 management. Large archives and on-site copies go on the Synology NAS. Backups and recovery are handled by the BCDR appliance and Microsoft 365 backup, covered on our business continuity page.
What’s included in managed IT support.
Phone and ticket support from the same senior team, with a response within one hour during business hours.
Computers and servers monitored, maintained and updated, with critical outage alerts acted on after hours.
Lenovo hardware set up and deployed, warranty claims handled, and replacements planned at quarterly business reviews.
NAS devices installed, monitored and maintained for bulk storage, on-site Microsoft 365 copies and business applications.
Licences, users, email, SharePoint and Teams set up and looked after. See Microsoft 365 management.
UniFi business networks and Wi-Fi through network management, plus managed cybersecurity on every plan.
Frequently asked questions.
Yes. We keep Lenovo ThinkPad laptops, ThinkCentre desktops and accessories in stock, and we specify and order ThinkSystem servers to fit your business. We sell to businesses only. Once the hardware arrives, setup, deployment, warranty claims and replacement planning are handled as part of your managed services.
Yes. We install, monitor and maintain Synology NAS devices for bulk storage, an on-site copy of your Microsoft 365 data, business applications run in Docker, and occasionally a local backup target. The NAS works alongside your backup appliance rather than replacing it.
Keep everyday shared files and collaboration in SharePoint and Teams, put bulk storage and on-site copies on a Synology NAS, and leave backups and recovery to a dedicated BCDR appliance and Microsoft 365 backup. Each piece does one job well. Read more about Microsoft 365 and backup and disaster recovery.
Support, monitoring, maintenance, patching and the Sentry security platform are included in the per-endpoint monthly price, shown on our pricing. Hardware such as computers, servers and NAS devices, backup hardware and cloud storage, onboarding and project work are quoted separately. Microsoft 365 Business Premium is required on every managed system and bought directly from Microsoft.
General support runs Monday to Friday, 8:00 to 4:30. On every plan, our engineers are alerted to critical outages after hours and act on them, and security monitoring runs 24/7. The Complete plan adds 24/7 priority support and on-call response for critical security events.
No. We provide managed IT support only, so we can look after your systems every day rather than only when they break. The exception is a security emergency. If your business has been hacked, we help during business hours, billed on time and materials. See managed cybersecurity.
Talk to us about your IT.
Book a call. We’ll learn how your business works and show you what managed IT support would look like for your team.